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Privacy Policy

Version 6•Published: 11/11/2025

Introduction

Welcome to PocketPoppins. We are committed to protecting your privacy and ensuring you have a positive experience using our application. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

Account Information

  • Email address
  • Name (if provided)
  • WhatsApp phone number (when you connect your WhatsApp account)

Message Data

  • WhatsApp messages you choose to capture and analyze
  • Message metadata (timestamps, sender information)
  • Analysis results (classifications, sentiment)

Usage Information

  • How you interact with the application
  • Feature usage statistics
  • Error logs and diagnostic data

How We Use Your Information

We use the information we collect to:

  1. Provide the Service: Enable WhatsApp message capture and analysis
  2. Improve the Service: Understand how users interact with our features
  3. Communication: Send you updates about the service (with your consent)
  4. Security: Protect against unauthorized access and abuse

Administrative Access

Support and Technical Assistance

In limited circumstances, our authorized administrators may access your account to:

  • Provide technical support when you request assistance
  • Debug and resolve reported issues
  • Investigate security concerns or suspicious activity
  • Ensure compliance with our Terms of Service

All administrative access:

  • Requires a legitimate business purpose
  • Is logged with full audit trails including timestamps, actions taken, and administrator identity
  • Is time-limited to a maximum of 30 minutes per session
  • Is subject to rate limiting (maximum 5 access sessions per hour per administrator)
  • Is monitored and reviewed for compliance

We maintain strict internal policies governing when and how administrators may access user accounts. Administrative access is never used for unauthorized purposes or personal gain.

Data Storage and Security

  • All data is encrypted at rest and in transit
  • We use Supabase (PostgreSQL) for secure data storage
  • Row Level Security (RLS) ensures your data is isolated from other users
  • Your WhatsApp session credentials are stored securely and never shared

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in these circumstances:

  • With Your Consent: When you explicitly authorize us to share specific information
  • Legal Requirements: When required by law, subpoena, or court order
  • Service Providers: With trusted partners who help us operate the service (e.g., Supabase for hosting)

Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and all associated data
  • Export: Download your data in a portable format

To exercise these rights, please contact us at support@pocketpoppins.com.

Data Retention

  • Active account data is retained as long as your account is active
  • When you delete your account, all data is permanently removed within 30 days
  • Backup data is retained for 90 days for recovery purposes

Children's Privacy

PocketPoppins is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (if applicable)

Contact Us

If you have questions about this Privacy Policy, please contact us at:

This privacy policy is effective as of the date shown above and replaces any prior versions.

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